LAURA ROSSA – Terms and Conditions
These terms and conditions (together with the information and policies contained in the « Customer Service » pages on the website and any other documents referred to in these terms and conditions) (« Terms and Conditions ») set out the legal terms that apply to your use of our website laurarossa.tn, any of its sub-domains, and any other websites operated by us or on our behalf, as well as any mobile or desktop applications developed by us or on our behalf (together, the « Websites », with “Website” referring to any one of them), and the other services that we provide (the « Services »).
Please read these Terms and Conditions carefully before using the Services. By using the Services, you agree to be bound by these Terms and Conditions. If you do not accept them, you should leave the Website immediately. If you continue to use the Website or place an order, we will assume your acceptance of these Terms and Conditions.
1) Understanding these Terms and Conditions
When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as ‘defined terms’). Defined terms start with capital letters, and their meanings can be found in the relevant sections where they are introduced.
« LAURA ROSSA », « we », « us » or « our » refers to LAURA ROSSA S.A.S or, where relevant, its affiliates.
« You » or « your » refers to the person using the Services.
We have included headings to help you navigate these Terms and Conditions easily. These Terms and Conditions are only available in English. You should print or save a copy for your records. Please note that we may update these Terms and Conditions from time to time, so you should check the Website regularly to ensure you are aware of any changes.
2) About Us
We are LAURA ROSSA S.A.S, and we operate laurarossa.tn. LAURA ROSSA S.A.S is a company registered in France, with a registered office at 78 Champs-Élysées Avenue, Paris. Our registered company number is 983 950 296 R.C.S, and our VAT number is N/A.
When you purchase products using our Website, you are buying from third-party retailers (« Partners ») listed on the site. The contract for the purchase of products is between you and the respective Partner. LAURA ROSSA acts as an agent on behalf of these Partners but is not a party to the contract. However, in some cases, products may be sold directly by LAURA ROSSA, in which case we will inform you before the purchase.
3) Our Services
Our services allow you to browse and purchase products from various Partner boutiques and brands worldwide. We also provide additional services, such as arranging delivery and customer support services.
Orders placed within your country/region are processed by LAURA ROSSA S.A.S or its affiliates. Orders placed internationally are managed by our global distribution network. Even though LAURA ROSSA manages the platform, the actual purchase contract is between you and the Partner. However, we facilitate order delivery and handle customer support services.
To use our Services, you must be at least 18 years old.
4) Our Liability to You in Relation to the Services
We are responsible for any foreseeable loss or damage caused by our breach of contract or negligence. However, we are not responsible for:
Losses that are not foreseeable.
Business losses (our services are for personal use only).
Delays due to circumstances beyond our control.
We do not limit our liability for:
Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
5) The Products
We make every effort to accurately describe products on our Website. However, as product details are provided by our Partners, we cannot guarantee their accuracy.
Product images are for illustrative purposes only.
Colors may vary slightly due to different screen displays.
If a product is faulty or misdescribed, you are entitled to a return and refund.
6) Orders, Prices, Payment, and Taxes
Placing an Order
By clicking « Place Order », you are making an offer to purchase a product from a Partner. Orders are subject to availability and price confirmation.
Payment Methods
We accept:
Visa, Mastercard, American Express, Discover
Pricing & Taxes
Prices are shown in EURO (€).
Taxes and duties may be included or calculated at checkout depending on your location.
7) Shipping and Delivery
Delivery Methods
Standard Shipping: Delivered within 3-5 days.
Express Shipping: Delivered within 1-3 days.
Tracking Your Order
Once shipped, you will receive an email with a tracking number.
International Orders
Orders may be subject to import duties and taxes.
If required, customs clearance fees must be paid by the customer.
8) Cancellations & Returns
Order Cancellations
You can cancel your order if it has not been processed. To cancel:
Go to Orders & Returns in your account.
Select the items to cancel and provide a reason.
Receive a confirmation email of the cancellation.
Returns
Returns are free for eligible items.
Made-to-order and customized items can only be canceled within 48 hours.
Refunds are processed within 14 days of receiving the returned item.
For full details, see our Returns & Refunds Policy.
9) Duties & Taxes
If you are in any of the following locations, duties and taxes are included in your purchase price:
EU, UK, USA, Canada, Australia, Switzerland, Japan, UAE, and more.
For other locations, duties may be paid upon delivery. If you refuse to pay, the package may be returned or seized, and we cannot guarantee a refund.
10) Privacy Policy
Your personal data is handled according to our Privacy Policy. We use secure encryption technology and do not store your payment details.
11) Intellectual Property
All content on our Website (text, images, logos, software) is protected by copyright laws. You may not copy, modify, or distribute any content without permission.
12) Governing Law & Jurisdiction
These Terms and Conditions are governed by French law.
Any disputes will be resolved in the courts of France.
13) Contact Us
For questions, returns, or complaints, please visit our Contact Us page or email support@laurarossa.tn.